
- By Codurance Insights
- ·
- Posted 07 Apr 2025
The CTO Playbook for Retail Transformation: Building for Agility, Data, and Customer Experience
In today’s retail environment, customer experience is the battleground—and technology is at the heart of it.
Last week, our colleague Matt Belcher, Principal Software Craftsperson at Codurance spoke to an audience of 350+ as part of TechUK’s panel discussion series Exploring the Future of Work.
The panel aimed to address the myriad of questions around how AI might change the job of a software engineer in the future, whether AI tools will make the role redundant and if low/no code tools will become the norm in the future since there is an ongoing skills gap in the industry.
Over the past year, fueled by the hype around ChatGPT in particular, AI is now everywhere. Many businesses are looking to build AI into their products and funding for startups is often only successful if the product has an AI element. Tech businesses must ensure their software engineers are at least evaluating how AI development such as Github Copilot, Codewhisperer and the like can help them move faster and release new features faster and into the hands of customers.
One recent survey found that 92% of coders are already using AI tools, with 70% saying these tools are helping them do better work. But many of those in professional software engineering roles, just under half, are anxious or somewhat uneasy about how AI will change their jobs, with a similar number concerned that the skills they currently use as a software engineer will rapidly become obsolete.
The panel, consisting of industry experts and led by TechUK, provided some interesting points that we have summarised below in our Top 5 Takeaways:
Matt’s final recommendation to get started was to simply start using the tools - whether you are a software engineer or an Engineering Leader, start by doing and learning. AI has to be part of the plan going forwards, there is plenty to be optimistic about but proceed with caution. We are still in the early days of AI, many AI jobs are yet to be invented so it's best to stay ahead of the curve, get involved and see where AI tools can make you more valuable to your organisation or the wider tech industry.
Want to learn more? Download our free ebook “Is AI about to Revolutionise Software Development? By Matt Belcher & Danish Javed. Read more Data and AI/ML thought leadership at https://www.codurance.com/data-and-ai-ml
Join our events at https://www.codurance.com/events/
Codurance is a member of TechUK, a UK trade organisation that champions technology's role in preparing and empowering the UK for what comes next, delivering a better future for people, society, the economy and the planet.
In today’s retail environment, customer experience is the battleground—and technology is at the heart of it.
For fast-growing businesses, scaling a software team isn’t just about hiring more developers — it’s about doing so in a way that maintains quality,..
In the fast-paced world of private equity (PE), value creation is everything. From operational improvements and strategic acquisitions to market..
Join our newsletter for expert tips and inspirational case studies
Join our newsletter for expert tips and inspirational case studies