
- By Codurance Insights
- ·
- Posted 07 Apr 2025
The CTO Playbook for Retail Transformation: Building for Agility, Data, and Customer Experience
In today’s retail environment, customer experience is the battleground—and technology is at the heart of it.
In this episode of Codurance Talks, our craftspeople discuss value stream mapping. Our guests' deep dive into what value stream mapping is and how it is applied to both business strategy and software development. They also cover where value stream mapping originated, the different characteristics, the best way to reduce bottlenecks, and much more.
Our guests on this episode are Mash Badar Co-Founder of Codurance, Chris Bimson and Jorge Gueorguiev García seasoned craftspeople and our host seasoned craftswoman Solange Gasengayire.
Vocabulary:
Lead time: One of the most important things, the time it takes for goods to enter your process and for the value or goods to come out of the process.
Cycle time: How long a particular stage takes.
Wait time: The time in between processes.
Queue time: Each stage would most likely not be synchronized with each other, so the previous stage is producing and is queueing up if the next stage is slower.
Photo: Prairie Dog by DigiPD is licensed under CC0
Music: "Sweeter Vermouth" by Kevin MacLeod is licensed under CC-BY 3.0
In today’s retail environment, customer experience is the battleground—and technology is at the heart of it.
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